Frequently Asked Questions
Everything you need to know about your Creation Entertainment orders.
What shipping methods do you offer for merchandise?
We offer standard and expedited shipping options across the United States and internationally. Shipping costs and delivery times are calculated at checkout based on your location and the weight of your items.
Can I return or exchange an item?
We accept returns on most unworn and unused merchandise within 30 days of delivery. Please note that certain limited edition items or autographed memorabilia may be final sale.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your package's progress.
What payment methods are accepted?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal for a secure checkout experience.
Are the autographed items authentic?
Yes, all autographed merchandise sold through the Creation Entertainment Store is guaranteed authentic and typically sourced directly from our official conventions and celebrity signings.
What should I do if my item arrives damaged?
Please contact our customer service team within 48 hours of receiving your package. Provide your order number and photos of the damage so we can arrange for a replacement or refund.